We are pleased to offer reliable shipping options for customers around the world. At Trendmay, we want your order to reach you in a timely manner and in perfect condition. This policy explains our shipping methods, processing times, costs, and related procedures.

Processing Time

All orders are processed within one to three business days from the date your order is placed. Orders placed on weekends or public holidays will begin processing on the next business day.

During peak seasons, such as holidays or promotional events, processing times may extend to up to five business days. We will notify you via email if we anticipate any significant delay in processing your order.

Once your order has been processed and prepared for shipment, you will receive a confirmation email containing your tracking information.

Shipping Methods and Delivery Times

We offer a range of shipping options at checkout, depending on your location. Delivery times are estimates provided by our carrier partners and begin once your order has been shipped, not when the order is placed.

Standard shipping typically takes five to ten business days for delivery after dispatch.

Express shipping typically takes two to four business days for delivery after dispatch.

Please note that delivery times may vary due to factors beyond our control, such as customs processing, carrier delays, severe weather, or other unforeseen circumstances. We are not responsible for delays caused by these events.

Shipping Costs

Shipping costs are calculated at checkout based on the total weight of your order, the shipping method selected, and the destination address. The exact cost will be displayed before you complete your purchase.

We occasionally offer free standard shipping promotions. Any such promotion will be clearly communicated on our website and applied automatically at checkout when the qualifying conditions are met.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking page. You may use this information to monitor the progress of your shipment.

Please allow up to 24 to 48 hours after receiving your tracking number for the tracking information to become available on the carrier's system. If your tracking link has not updated after 48 hours, please contact us at trendmay@gmail.com with your order number, and we will assist you.

Shipping Restrictions

We currently ship to a wide range of destinations. However, there may be certain countries or regions to which we cannot deliver due to carrier limitations, legal restrictions, or other operational constraints. If we are unable to ship to your address, you will be notified at checkout.

We do not ship to P.O. boxes or APO/FPO addresses at this time. Please provide a physical street address for delivery.

Customs, Duties, and Taxes

For orders shipped outside of our domestic region, you may be subject to import duties, taxes, and customs clearance fees imposed by your local customs authority. These charges are the sole responsibility of the customer.

We have no control over these fees and cannot predict what they may be. Customs policies vary widely from one country to another. We recommend that you contact your local customs office for more information before placing your order.

Please note that we are required by law to declare the full value of the merchandise on the customs form. We cannot mark items as gifts or declare a lower value than the purchase price.

If you refuse to accept delivery of a package due to unexpected customs fees, the package may be abandoned or returned to us. In such cases, you will not receive a refund for the original shipping costs, and any return shipping fees incurred will be deducted from your refund.

Lost or Stolen Packages

Once your order has been delivered to the address you provided at checkout, we consider it successfully delivered. We are not responsible for lost or stolen packages after delivery has been confirmed by the carrier.

If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:

Check with your neighbors or building management.

Look for a notice left by the carrier indicating where the package was placed.

Contact the carrier directly using your tracking number to file a delivery inquiry.

If the carrier confirms that the package was misdelivered, please contact us at trendmay@gmail.com with your order number and any information from the carrier. We will work with you to resolve the situation, but please understand that our ability to offer a refund or replacement for lost or stolen packages is limited.

Incorrect Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout. If you realize that you entered an incorrect address after placing your order, please contact us immediately at trendmay@gmail.com.

If your order has not yet been processed or shipped, we may be able to update the address for you. However, once your order has been shipped, we cannot change the delivery address. In such cases, we are not responsible for packages delivered to the incorrect address you provided.

If a package is returned to us due to an incorrect address provided by you, you will be responsible for any additional shipping fees to resend the package to the correct address.

Split Shipments

If your order contains multiple items, we may occasionally ship them in separate packages to ensure faster delivery. This is most common when items are stored in different locations. You will receive separate tracking information for each package. You will not be charged any additional shipping fees for split shipments.

Contact Us

If you have any questions about shipping and handling, or if you need assistance with an order that has already shipped, please contact us at trendmay@gmail.com. Please include your order number in your message so that we can help you as quickly as possible.

Thank you for choosing Trendmay. We appreciate your business and look forward to delivering style and quality to your door.