We want you to love every piece you purchase from Trendmay. However, we understand that sometimes an item may not work out for you. This policy explains how to return an item and what to expect regarding refunds or exchanges.

Please read this policy carefully before initiating a return. By making a purchase from our online store, you acknowledge and agree to the terms outlined below.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

Items must be unworn, unwashed, and unused.

Items must be in the same condition that you received them, with no stains, odors, tears, or signs of wear.

All original tags and labels must still be attached to the item.

Items must be returned in their original packaging, if applicable.

We reserve the right to refuse returns that do not meet these conditions. If a returned item is found to be worn, damaged, or altered in any way, we may deny the refund and send the item back to you at your expense.

Time Frame for Returns

You have fourteen calendar days from the date you receive your order to request a return. Requests made after this period will not be accepted.

Once your return request is approved, you will have an additional seven calendar days to ship the item back to us. Returns received after this window may be refused or subject to a restocking fee.

Non-Returnable Items

The following items are not eligible for return or exchange:

Final sale or clearance items, as clearly indicated on the product page.

Gift cards.

Items that have been worn, washed, altered, or damaged by the customer.

Underwear, swimwear, and other intimate apparel for hygiene reasons, unless the original sealed packaging is intact.

If you are unsure whether an item is returnable, please contact us at trendmay@gmail.com before placing your order.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at trendmay@gmail.com with your order number and the item you wish to return. Please include the reason for your return.

You will receive a return authorization and instructions on where to send your return. Please do not send your item back to us without first obtaining a return authorization, as your return may not be processed.

Pack the item securely in its original packaging if possible, including all tags and accessories.

Ship the return package using a trackable shipping method. We recommend purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. This process typically takes three to five business days after your package arrives at our facility.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer, unless the return is due to our error, such as shipping the wrong item or a defective product. In such cases, we will provide a prepaid return shipping label.

Original shipping fees paid at checkout are non-refundable, even if you return your entire order.

Refunds

Once your return is received and inspected, we will process your refund to your original payment method. Refunds typically include the full purchase price of the returned item, excluding any original shipping charges.

Please allow five to ten business days for the refund to appear in your account after we have processed it. The exact timing depends on your bank or payment provider. If you have not received your refund after ten business days, please contact us at trendmay@gmail.com.

Exchanges

If you wish to exchange an item for a different size or color, we recommend that you initiate a return for the original item and place a new order for the desired item. This ensures that the new item is reserved for you and that you receive it as quickly as possible.

We do not offer direct exchanges because inventory levels can change quickly. However, our customer support team is happy to help you with any questions about sizing or availability before you place your new order.

Defective or Incorrect Items

We take great care to ensure every item we ship meets our quality standards. However, if you receive a defective or damaged item, or an item that is different from what you ordered, please contact us immediately at trendmay@gmail.com.

In such cases, please include your order number, a description of the issue, and clear photographs showing the defect or the incorrect item. We will review your claim and provide instructions for returning the item at no cost to you. Once we confirm the issue, we will offer you a full refund or a replacement item, including any shipping charges you incurred.

International Returns

For orders shipped outside of our domestic shipping region, return shipping costs, customs fees, and any other associated charges are the responsibility of the customer. We recommend using a trackable shipping method and keeping your proof of postage. Refunds for international returns will be processed in the same manner as domestic returns, but shipping charges are non-refundable.

Late or Missing Refunds

If you have not received your refund after the time frame stated above, please first check with your bank or payment provider, as there is often some processing time before a refund is posted. If you have done this and still have not received your refund, please contact us at trendmay@gmail.com with your order number and return tracking information.

Contact Us

If you have any questions about our Refund and Return Policy, or if you need assistance with a return, please do not hesitate to reach out to us at trendmay@gmail.com. We are here to help and will respond to your inquiry as quickly as possible.

Thank you for shopping with Trendmay. Your satisfaction means the world to us.